Our Agreement With YouOur terms of service sets out what is expected of both you and us in our business relationship.
By subscribing to our services, you (the client) are in agreement with our Terms of Service (Spartan Host Ltd). Spartan Host Ltd reserves the right to cancel, suspend or terminate any service (subscription) provided with or without a refund or notice or warning for any reason. Spartan Host Ltd also reserves the right to change and modify the Terms of Agreement at any time with or without client notification. It is up to the client to periodically check and familiarise themselves with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, their service will be terminated.
All payment invoices are generated 10 days before payment is due. Failure to pay before the due date will result in suspended service until payment is received. Late payments are subject to a 10% late fee. After 10 days of non-payment from the due date, the service will be terminated and Spartan Host Ltd will not be responsible for any data loss due to termination. Spartan Host Ltd only provides a 48 hour refund period for the first ordered service for the first billing period e.g. 1 month for monthly or 3 months for quarterly, from the invoice payment date, of a client using our Minecraft Plan, Web Hosting, VPS or DDOS Protection Services, our Dedicated Server plans are not eligible for any refund. Spartan Host Ltd reserves the right to deny refunds for their services with or without reason, regardless of the Service Refunds and Cancellation Guidelines if the user does not follow the Acceptable Use Policy or request e.g. a lot of support prior to requesting a refund or abuse such as spam. Refunds only apply for New Users/Accounts. Existing users with one or more previous subscriptions are eligible for no refunds. Chargebacks/Disputes will be treated as fraud resulting in the service being suspended/terminated and all right to a refund void, even if within 48 hours of purchase. Payment gateway fees are deducted from all refunds, this is typically $0.30 plus up to 5% of the total payment. All refunds must be requested via a billing ticket, requests made via any other method are not valid.
Client agrees that they are fully liable for recurring payment, and therefore renewal, of all services purchased until a cancellation request is issued by them in the billing panel (https://billing.spartanhost.net -> Services -> My Services -> click service -> Request Cancellation), leaving an invoice unpaid past the due date does not remove this liability.
By subscribing to our service the client agrees that they are over 18 and own the Paypal account or debit/credit card being used for payment or they have permission from the account/card owner. The client also agrees that if they select 'subscribe' on the invoice when paying with Paypal that payment will be taken automatically by Paypal when a new invoice is generated. If the client pays via our debit/credit card option then payment will be taken automatically on the due date if the client has not already paid their pending invoice until a cancellation request is issued.
Billing accounts cannot be transferred to a different person unless explictly permitted by us, this includes changing the name or email address on an account. Doing so without our permissiom may put the account at risk of suspension.
Transferring a service to a different account/person can be requested via billing ticket and has a cost of $8 per service. Please state the service you want transferred, the recipient account email, and that you accept the $8 per service charge, when opening the billing ticket.
Spartan Host Ltd does not guarantee 99.9% uptime however this is what we aim for. In the event that uptime is below 99.9%, SLA credit can be requested equal to one day's usage for every hour of outage, not to exceed one month's recurring charge of the affected service, given in the form of account credit only. We must be contacted via billing support ticket within 7 days of the downtime for a SLA credit claim to be valid. We reserve the right to deny a SLA credit claim at any time for any reason.
Spartan Host Ltd will not be liable to a client for damages or losses in any situation.
Spartan Host Ltd makes every effort to ensure the network is optimised as much as possible however cannot guarantee performance for any country or network route e.g. China routing cannot be guaranteed due to restrictions within China that are out of Spartan Host Ltd's control. If an non optimal route is seen, optimisations can be requested and checked when contacted via support ticket.
Spartan Host Ltd does not offer guaranteed backups of any services therefore clients are responsible for their own data management, including backups to an external destination. Spartan Host Ltd cannot be held responsible for data or financial loss in any situation. In the event of a data loss incident, the above SLA time period that can be claimed for stops when the client is provided a fresh service by Spartan Host Ltd.
Spartan Host Ltd serves an environment with the sole purpose of providing hosting services and will not be held responsible for a client sharing his or her account (with admins/sub-users) or files stored on the said account. In the event where shared accounts with other users (admins/sub-users) become malicious to the client (due to conflicting interest, etc.), Spartan Host Ltd is not responsible for this action. Furthermore, all files stored on a client's server (except for the files that come standard) are also his or her responsibility and holds no merit with Spartan Host Ltd. Any files which are copyright and used or uploaded by the client are also the client's responsibility.
The client agrees to not to attempt to modify the products or services as purchased from the original specifications. Spamming of the ticket system will not be tolerated and may result in service termination, allow up to 24 hours for responses.
The client also agrees to not attempt to access any data or services outside of the client's given user directory. Client agrees to accept Mojang's EULA which can be found here. Client agrees to monitor their disk space usage. In the event of major disk space usage by a client, we will take action which may incur data loss. Spartan Host Ltd will not be responsible for such data loss. Support tickets are limited to basic installations, configurations, and teaching users how to setup their server. For advanced plugin assistance, please refer to Google. Spartan Host Ltd reserves the right to re-configure, reboot, or shut down any server as necessary in the event that it is adversely affecting the hardware or other users, with or without prior notice. Disk space is limited by default to 30gb on premium plans and 50gb on budget plans to prevent misuse, if you require this limit risen then submit a support ticket. We are not responsible for any data loss that occurs due to hitting these disk space limits. Plugins with high disk space usage must be configured in a way that minimises usage e.g. dynmap 'image-format' set to 'jpg-q90'. All files stored must be strictly related to, and necessary for, the Minecraft server. We may request that backups are limited to 10GB total per Minecraft server.
Disobeying the above "not allowed" list may result in service suspension or termination, with or without warning.
Abuse ComplaintsIf we receive an abuse complaint, including DMCA/copyright notices, then we will forward it onto the client. We will allow up to 24 hours for a reply with a resolution, if we do not receive a reply in this time then the network port of the service will be suspended pending a resolution. A resolution is classed as an act that stops the abuse from reoccurring. If the abuse continues on an ongoing basis then we are permitted to terminate the service involved.
Free Multicraft Installation ServiceOur 'Free Multicraft Installation' service is a one time only service per dedicated server. If you e.g. reinstall your OS then a charge will be incurred for the reinstallation of Multicraft. We are not responsible if the client's server is compromised after we do the Multicraft installation. The client is responsible for securing their own server appropriately.
Dedicated Server Bandwidth usageOnce a dedicated server reaches 110% usage of its allocated bandwidth, we will suspend the network port and contact the client again to work out a bandwidth upgrade. We are not responsible for notifying the client if they are close to or have exceeded the allocated bandwidth limit. We monitor bandwidth usage, our bandwidth measurement is final.
VPS Bandwidth usageOnce the client's VPS has reached 100% usage of its allocated bandwidth, download and upload bandwidth is limited to 5Mb/s unmetered until the start of the next billing period. Our gigabit ports are fair share meaning you cannot use a full gigabit inbound, outbound, or pps over 50,000 for a sustained period of time e.g. 10 minutes. If we find a client abusing this policy resulting in disruption to our network, they will be suspended and warned.
VPS CPU usageA VPS must not use more than 50% of the allocated cores for more than 1 hour. E.g. if the client's VPS has 3 cores, they must not use more than 150% CPU for more than 1 hour at a time. There must be a break of at least 2 hours in between the 1 hour period. If the CPU usage is disruptive then we reserve the right to shutdown or suspend the VPS.
DDoS Protection guaranteesOur DDoS protected services guarantee the following level of protection in each location:
Seattle - 20Gb/s and a minimum of 1.5Mpps TCP protection per IP. Upgrades to 200Gb/s / 200Mpps available. There is no UDP protection except on request, using IPs routed via Los Angeles. Dallas - CosmicGuard 1Tb/s+ TCP + UDP protection, we cannot guarantee mitigation of all attacks but will always be happy to help recommend filters/firewall rules if contacted and speak to CosmicGuard if necessary for optimisation. DDoS Protection abuseIt is strictly prohibited to purposely send or encourage the sending of DDoS attacks to our network without permission, such as testing the performance of a booter.
It is also prohibited to perform automated/programmed requests against the Path.net firewall manager (cp.pathmodule.net) through any means except its API if they can be performed with its API. Excessive requests, which is at our discretion, are not permitted.
ColocationSpartan Host Ltd reserves the right to not return customer equipment until all outstanding invoices have been paid in full. If outstanding invoices are not paid then Spartan Host Ltd reserves the right to discard or sell the equipment. The client is responsible for paying all shipping costs which are associated with the return of the equipment including a mandatory $100 charge (only in Dallas) for de-racking and boxing of the server excluding shipping cost.
Basic remote hands is included free of charge, this includes: hotswap drive swap, hotswap PSU swap, button presses, KVM access, read-outs. Advanced remote hands is charged at $100/h in 15 minute increments in Seattle and $125/h in 15 minute increments in Dallas.Disobeying the above "not allowed" list may result in service suspension or termination, with or without warning.
Unlimited Web Hosting In addition to the above, the following is not allowed on unlimited web hosting:Failure to adhere to the terms of service policy gives us the right to suspend/terminate the offending account.
We reserve the right to deny a commission and withdrawal if fraud has been committed by the affiliate and/or the referred customer in any way, this is at our discression and our decision is final.
Email Sales
+1 (602) 910-5858
Client Login
Sign Up
Facebook
Twitter