Spartan Host TOSOur Agreement With You
Terms of Service

Our terms of service sets out what is expected of both you and us in our business relationship.

Terms of Service
Last Updated 14/10/2017

By subscribing to our services, you (the client) are in agreement with our Terms of Service (Spartan Host Ltd). Spartan Host Ltd reserves the right to cancel, suspend or terminate any service (subscription) provided with or without a refund or notice or warning for any reason. Spartan Host Ltd also reserves the right to change and modify the Terms of Agreement at any time with or without client notification. It is up to the client to periodically check and familiarise themselves with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, their service will be terminated.

Service Payment, Refunds and Cancellation Guidelines

All payment invoices are generated 10 days before payment is due. Failure to pay before the due date will result in suspended service until payment is received. Late payments are subject to a 10% late fee. After 8 days of non-payment from the due date, the service will be terminated and Spartan Host Ltd will not be responsible for any data loss due to termination. Spartan Host Ltd only provides a 48 hour refund period for the first billing period e.g. 1 month for monthly or 3 months for quarterly, from the invoice payment date, of a client using our Minecraft Plan, Web Hosting, VPS or DDOS Protection Services, our Dedicated Server plans are not eligible. Spartan Host Ltd reserves the right to deny refunds for their services with or without reason, regardless of the Service Refunds and Cancellation Guidelines if the user does not follow the Acceptable Use Policy or request e.g. a lot of support prior to requesting a refund or abuse such as spam. All cancellations must be given 5 days before the next billing due date. Refunds only apply for New Users/Accounts. Existing users with more than one subscription are eligible for no refunds. Chargebacks/Disputes will be treated as fraud resulting in the service being suspended/terminated and all right to a refund void, even if within 48 hours of purchase. All refunds must be requested via a billing ticket, requests made via any other method are not valid.

By subscribing to our service the client agrees that they are over 18 and own the Paypal account or debit/credit card being used for payment or they have permission from the account/card owner. The client also agrees that if they select 'subscribe' on the invoice when paying with Paypal that payment will be taken automatically by Paypal when a new invoice is generated. If the client pays via our debit/credit card option then payment will be taken automatically 2 days prior to the due date if the client has not already paid their pending invoice until a cancellation request is issued.

Service Level Agreement

Spartan Host Ltd does not guarantee 99.9% uptime however this is what we aim for. In the event that uptime is below 99.9%, compensation may be issued at the discretion of the CEO however it is not in anyway guaranteed apart from for Dedicated Servers. Premium plans are favoured over budget plans when issuing compensation for downtime issues. SLA credit will not be issued if our network or hardware is not to blame. Planned maintenance events and server upgrades are not eligible for SLA credit. SLA credit will be equal to one day's usage for every hour of outage, not to exceed one month's recurring charge of the affected service, given in the form of account credit only. We must be contacted via billing support ticket within 7 days of the downtime for a SLA credit claim to be valid. We reserve the right to deny a SLA credit claim at any time for any reason.

Spartan Host Ltd will not be liable to a client for damages or losses in any situation.

Server File Backups

Spartan Host Ltd does not take backups of all services offered therefore clients are responsible for their own data management. We are not responsible for any data loss resulting from a client failing to backup their files to an external file server.

Client Server Sharing / File Responsibility

Spartan Host Ltd serves an environment with the sole purpose of providing hosting services and will not be held responsible for a client sharing his or her account (with admins/sub-users) or files stored on the said account. In the event where shared accounts with other users (admins/sub-users) become malicious to the client (due to conflicting interest, etc.), Spartan Host Ltd is not responsible for this action. Furthermore, all files stored on a client's server (except for the files that come standard) are also his or her responsibility and holds no merit with Spartan Host Ltd. Any files which are copyright and used or uploaded by the client are also the client's responsibility.

Acceptable Use Policy

All Services

The Client agrees to not to attempt to modify the products or services as purchased from the original specifications. Spamming of the ticket system will not be tolerated and may result in service termination, allow up to 24 hours for responses.

Minecraft Services

The client also agrees to not attempt to access any data or services outside of the client's given user directory. Client agrees to accept Mojang's EULA which can be found here. Client agrees to monitor their disk space usage. In the event of major disk space usage by a client, we will take action which may incur data loss. Spartan Host Ltd will not be responsible for such data loss. Support tickets are limited to basic installations, configurations, and teaching users how to setup their server. For advanced plugin assistance, please refer to Google. Spartan Host Ltd reserves the right to re-configure, reboot, or shut down any server as necessary in the event that it is adversely affecting the hardware or other users, with or without prior notice. Disk space is limited by default to 30gb on premium plans and 50gb on budget plans to prevent misuse, if you require this limit risen then submit a support ticket. We are not responsible for any data loss that occurs due to hitting these disk space limits.

Dedicated Server/VPS/Colocation

Not allowed:
  • Pornography
  • Threatening or obscene material
  • Gambling
  • Spamming/Mass mailing (Outbound SMTP is rate limited to 60 emails per second on VPS only)
  • Phishing
  • Port scanning
  • Malware (Viruses/Driveby's/etc)
  • Booters (including web front ends)
  • Traffic exchange (VPS only)
  • Crypto mining (VPS only)
  • Material protected by a copyright or other intellectual property rights without proper authorisation
  • Anything illegal in the US or UK
  • Resource usage including CPU, I/O and Network that negatively affects other clients on the server (VPS only)
Abuse Complaints

If we receive an abuse complaint, including DMCA/copyright notices, then we will forward it onto the client. We will allow up to 24 hours for a reply with a resolution, if we do not receive a reply in this time then the network port of the service will be suspended pending a resolution. A resolution is classed as an act that stops the abuse from recurring. If the abuse continues on an ongoing basis then we are permitted to terminate the service involved.

Free Multicraft Installation Service

Our 'Free Multicraft Installation' service is a one time only service per dedicated server. If you e.g. reinstall your OS then a charge will be incurred for the reinstallation of Multicraft. We are not responsible if the client's server is compromised after we do the Multicraft installation. The client is responsible for securing their own server appropriately.

Dedicated Server Bandwidth usage

Once a dedicated server reaches 110% usage of its allocated bandwidth, we will suspend the network port and contact the client again to work out a bandwidth upgrade. We are not responsible for notifying the client if they are close to or have exceeded the allocated bandwidth limit. We monitor bandwidth usage, our bandwidth measurement is final.

VPS Bandwidth usage

Once the client's VPS has reached 100% usage of its allocated bandwidth, it is immediately suspended. Our gigabit ports are fair share meaning you cannot use a full gigabit inbound, outbound, or pps over 50,000 for a sustained period of time e.g. 10 minutes. If we find a client abusing this policy resulting in disruption to our network, they will be suspended and warned.

VPS CPU usage

A VPS must not use more than 50% of the allocated cores for more than 1 hour. E.g. if the client's VPS has 3 cores, they must not use more than 150% CPU for more than 1 hour at a time. There must be a break of 2 hours in between the 1 hour period. If the CPU usage is disruptive then we reserve the right to shutdown or suspend the VPS.

DDoS Protection guarantees

Our DDoS protected services guarantee the following level of protection in each location:

Seattle - 20Gb/s and a minimum of 1.5Mpps TCP protection per IP. There is no UDP protection.
Dallas - 2Gb/s and 2Mpps basic TCP + UDP protection, cannot guarantee mitigation of all attacks. Leakage will occur before traffic is diverted to the mitigation devices.
Dallas - 30Gb/s and 30Mpps TCP + UDP shared amongst multiple clients therefore we cannot guarantee a minimum protection level.

Colocation

Spartan Host Ltd reserves the right to not return customer equipment until all outstanding invoices have been paid in full. If outstanding invoices are not paid then Spartan Host Ltd reserves the right to discard or sell the equipment. The client is responsible for paying all shipping costs which are associated with the return of the equipment including a mandatory $85 charge (only in Dallas) for de-racking and boxing of the server excluding shipping cost.

Basic remote hands is included free of charge, this includes: hotswap drive swap, hotswap PSU swap, button presses, KVM access, read-outs. Advanced remote hands is charged at $165/h, some tasks are charged a flat rate e.g. RAM add/remove/re-seat or internal storage modifications is charged at $35.

Web Hosting

Not allowed:
  • Pornography
  • Threatening or obscene material
  • Gambling
  • Spamming/Mass mailing (Outbound SMTP is rate limited to 60 emails per second on VPS only)
  • Phishing
  • Malware (Viruses/Driveby's/etc)
  • Booters (including web front ends)
  • Material protected by a copyright or other intellectual property rights without proper authorisation
  • Anything illegal in the US or UK
  • iNode usage above 250,000 files
  • Resource usage including CPU, I/O and Network that negatively affects other clients on the server
Unlimited Web Hosting
In addition to the above, the following is not allowed on unlimited web hosting:
  • File storage above 100GB used for backup storage, online storage, file sharing services, movie storage, photo storage, software storage etc
  • File sharing sites that use above 1TB bandwidth
  • iNode usage above 250,000 files

Failure to adhere to the terms of service policy gives us the right to suspend/terminate the offending account.

Affiliate Program

Our affiliate program operates as follows:
  • Commissions are 10% for all DDoS protected proxy, Minecraft, Web and VPS hosting services
  • Commissions are confirmed and available to withdraw if the referred account still has the purchased product active after 60 days
  • Commissions can be withdrawn once $10 is available in the 'Available to Withdraw Balance'.

We reserve the right to deny a commission and withdrawal if fraud has been committed by the affiliate and/or the referred customer in anyway, this is at our discression and our decision is final.