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Join our exciting and motivated staff team to advance your knowledge and skills while gaining satisfaction from helping clients with their needs.

0 Open Positions

Sales & Support

Title : Sales & Support Agent
Reports to : Director
Location : Remote

Compensation

  • Salary based on experience and availability

Objectives and Responsibilities:

  • Assisting customers with any issues or questions they may have via ticket and live chat support
  • Work alongside other staff members to provide an excellent support experience
  • Troubleshoot plugin and Minecraft server issues
  • Troubleshoot VPS and dedicated server issues
  • Report any issues or concerns to management

Requirements:

  • Must be 16 years old or above
  • Must have excellent communication skills whether that be via microphone or text chat
  • Must be able to use Discord and Slack while working
  • Must be prepared to work within a close friendly staff team
  • Must have a high level of knowledge regarding the operation of Minecraft servers
  • Basic understanding of Linux, networking (diagnostics, subnetting etc), VPS (KVM) and dedicated servers

Helpful Attributes:

  • Past experience at another hosting company
  • Past experience of running a minecraft server
  • A strong understanding of Linux
  • Ability to be online for more than 5 hours and between 12am -> 5pm GMT 0 daily

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