Sales & Support
Title : Sales & Support Agent
Reports to : Director
Location : Remote
Compensation
- Salary based on experience and availability
Objectives and Responsibilities:
- Assisting customers with any issues or questions they may have via ticket and live chat support
- Work alongside other staff members to provide an excellent support experience
- Troubleshoot plugin and Minecraft server issues
- Troubleshoot VPS and dedicated server issues
- Report any issues or concerns to management
Requirements:
- Must be 16 years old or above
- Must have excellent communication skills whether that be via microphone or text chat
- Must be able to use Discord and Slack while working
- Must be prepared to work within a close friendly staff team
- Must have a high level of knowledge regarding the operation of Minecraft servers
- Basic understanding of Linux, networking (diagnostics, subnetting etc), VPS (KVM) and dedicated servers
Helpful Attributes:
- Past experience at another hosting company
- Past experience of running a minecraft server
- A strong understanding of Linux
- Ability to be online for more than 5 hours and between 12am -> 5pm GMT 0 daily
SUBMIT YOUR RESUME
Full Root Access
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Resource Usage Graphs
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99.9% Uptime Guarantee
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Backup and Restore
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Tools FAQ 1
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