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Sales & Support

Title : Sales & Support Agent
Reports to : Director
Location : Remote

Compensation

• Salary based on experience and availability

Objectives and Responsibilities:

• Assisting customers with any issues or questions they may have via ticket and live chat support
• Work alongside other staff members to provide an excellent support experience
• Troubleshoot plugin and Minecraft server issues
• Troubleshoot VPS and dedicated server issues
• Report any issues or concerns to management

Requirements:

• Must be 16 years old or above
• Must have excellent communication skills whether that be via microphone or text chat
• Must be able to use Discord and Slack while working
• Must be prepared to work within a close friendly staff team
• Must have a high level of knowledge regarding the operation of Minecraft servers
• Basic understanding of Linux, networking (diagnostics, subnetting etc), VPS (KVM) and dedicated servers

Helpful Attributes:

• Past experience at another hosting company
• Past experience of running a minecraft server
• A strong understanding of Linux
• Ability to be online for more than 5 hours and between 12am -> 5pm GMT 0 daily

SUBMIT YOUR RESUME

Full Root Access

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Resource Usage Graphs

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99.9% Uptime Guarantee

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Backup and Restore

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Tools FAQ 1

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